- Delivery Information
- Returns & Exchanges Policy
- Returning Faulty Goods
- Gift Returns
- Late and Lost Deliveries
- Feedback and Complaints
- Environmental & Ethical Policy
- Online Security
EU Free Standard (on orders over €40): 3-10 business days depending on delivery country
EU Standard €3,95: 3-10 business days depending on delivery country.
All products will be sent from either Spain or the United Kingdom and can only be shipped within the EU (For international shipping please visit www.fableengland.com). In some occasions orders will be split in two parts. If EU Express shipping is chosen for split orders, the shipping cost will be doubled.
Jewellery is packaged in a Fable branded gift box which includes a cotton pouch and gift card. All other accessories will arrive protectively packaged with branded swing tags. All products will be packaged in a protective external carton box.
RETURNS AND EXCHANGES POLICY
Please note that earrings and face masks are excluded from the refund policy due to hygiene reasons, according to relevant EU regulation. We are unable to refund or exchange any earrings purchased at Fable. For the returns and exchange policy please see here.
RETURNING FAULTY GOODS
In the rare event that goods are delivered faulty or damaged please contact our customer services department on +34 93 176 0096 or email firstname.lastname@example.org, so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact customer services immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.
Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed by Fable, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty.
If you have received an item as a gift, we will happily offer an exchange for an item of the same or greater value.
Please note that the above terms still apply to all exchange requests.
Online Order Cancellation
If you wish to cancel an order placed online, please phone our customer service team on +34 93 176 0096 or email email@example.com.
Please note that orders can only be cancelled if they have not already been dispatched. If your order has been dispatched, then we are unable to redirect it, so request that you follow the above return instructions upon receipt.
The above does not affect your statutory rights.
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Errors and omissions are accepted. Orders will be processed at our published prices at the time of order, and can not be changed due to promotion at later time. All prices are stated in Euros €.
We may from time to time offer promotional discount codes (either directly or via third parties). These codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.
FEEDBACK AND COMPLAINTS
We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, email or letter, then it will be dealt with promptly. Please send an email to firstname.lastname@example.org.
ENVIRONMENTAL & ETHICAL POLICY
As a company, we take our environmental responsibility seriously. We are equally serious about doing things right and good to our customers, suppliers and partner, employees and investors.
We do not store financial information like credit or debit card numbers on this site. All transactions are handled by a secure online independent payment service provider. We accept payment online by Visa, MasterCard and American Express via the secure payment provider, Stripe.
Services and Conditions of Use
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as ‘customer’ in this agreement.